Last updated: May 2026
These Terms of Service ("Terms") govern your access to and use of the CoachMap platform and services ("Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
In these Terms, the following definitions apply:
Subject to the Client's compliance with these Terms and timely payment of Subscription Fees, CoachMap grants the Client a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform during the Subscription Term solely for the Client's internal business purposes.
The Client may not: (i) resell, sublicence or make the Platform available to third parties outside its organisation; (ii) reverse engineer, decompile or attempt to extract the source code of the Platform; (iii) copy or create derivative works based on the Platform; or (iv) use the Platform to build a competing product or service.
CoachMap may update or modify the Platform at any time. CoachMap will provide at least 30 days' prior written notice before removing or materially degrading any feature included in the Client's current plan. The Client may terminate the Subscription without penalty within that notice period if the change materially impacts their use of the Platform.
The Client agrees to use the Platform only for lawful purposes and in accordance with these Terms. The Client shall not, and shall ensure that its Users do not:
CoachMap reserves the right to suspend or terminate access immediately if the Client or any User breaches this clause, without prejudice to any other available remedies.
Subscription Fees are as set out in the applicable Order. All fees are quoted in the currency stated in the Order and are non-refundable except as expressly stated in these Terms.
Invoices are due within 10 calendar days of the invoice date. CoachMap accepts payment by bank transfer to the account details provided on the invoice.
If payment is not received within 10 calendar days of the due date, CoachMap may: (i) charge interest on the outstanding amount at 1% per month; (ii) apply a late payment fee of 2% of the outstanding balance; and (iii) suspend access to the Platform after 20 days of non-payment, with 5 business days' prior written notice.
CoachMap may adjust Subscription Fees with at least 30 days' prior written notice. Changes take effect at the start of the next renewal period. If the Client does not accept the new pricing, it may terminate before the renewal date in accordance with Clause 10.
Subscription Fees are exclusive of any applicable taxes, levies or duties. The Client is solely responsible for determining and paying any taxes (including VAT, GST, HST, sales tax or equivalent) arising from their purchase of the Subscription in their jurisdiction. CoachMap invoices will not include local taxes unless required by applicable law.
The Client retains full ownership of all Client Data. CoachMap acquires no right, title or interest in Client Data except the limited right to process it as necessary to provide the Platform and as set out in the Data Processing Agreement.
The Client grants CoachMap a non-exclusive licence to store, process and use Client Data solely to: (i) provide and maintain the Platform; (ii) provide technical support; and (iii) improve the Platform using aggregated, anonymised data that does not identify the Client or any individual.
CoachMap retains all right, title and interest in and to the Platform, including all software, algorithms, designs, trademarks and documentation. Nothing in these Terms transfers any intellectual property rights to the Client. Feedback or suggestions provided by the Client may be used by CoachMap without restriction or obligation.
Each party may receive confidential information from the other in connection with this agreement. Each party agrees to: (i) keep all such information strictly confidential; (ii) use it only for the purposes of this agreement; and (iii) not disclose it to any third party without prior written consent.
These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed without use of the confidential information; or (d) is required to be disclosed by law or regulatory authority, provided prompt written notice is given where permitted.
Confidentiality obligations survive termination of this agreement for 5 years.
CoachMap processes personal data as a Data Processor on behalf of the Client, who acts as Data Controller. The terms of such processing are governed by the Data Processing Agreement (DPA), which is incorporated into these Terms by reference.
The Client warrants that it has a lawful basis for processing any personal data submitted to the Platform and that it complies with all applicable data protection laws in its jurisdiction.
CoachMap warrants that: (i) it has the right to grant the licences set out in these Terms; (ii) it will provide the Platform using commercially reasonable skill and care consistent with general industry standards; and (iii) it will maintain reasonable technical and organisational safeguards to protect Client Data.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COACHMAP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COACHMAP DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in these Terms excludes or limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded by applicable law.
CoachMap will use commercially reasonable efforts to maintain Platform availability of at least 99.0% in any given calendar month, excluding: (i) scheduled maintenance communicated at least 48 hours in advance; (ii) events beyond CoachMap's reasonable control; and (iii) outages caused by the Client.
Technical support is available at support@coachmap.io. CoachMap targets a response within 2 business days for standard requests. Total Platform unavailability is treated as priority, with a best-effort response within 4 business hours.
This agreement commences on the date of first payment and continues for the Subscription Term in the Order, typically 12 months. At the end of each term, it renews automatically for equal successive periods unless either party gives written notice of non-renewal at least 30 days before the end of the current term. CoachMap will send the Client a written reminder at least 30 days before each automatic renewal date, stating the renewal date and the applicable Subscription Fees. If the Client does not wish to renew, it must notify CoachMap before the renewal date in accordance with Clause 27.8.
Either party may terminate this agreement upon written notice if: (i) the other party commits a material breach and fails to remedy it within 15 days of written notice specifying the breach; or (ii) the other party becomes insolvent or ceases to carry on business.
CoachMap may suspend or terminate access immediately if: (i) the Client uses the Platform for unlawful purposes or breaches Clause 3; or (ii) payment remains outstanding for more than 30 days.
Upon termination: (i) all licences cease immediately; (ii) the Client may export Client Data within 30 days; (iii) after that period, CoachMap will securely delete all Client Data and provide a deletion certificate upon request; and (iv) all outstanding fees become immediately due.
Clauses 5.3, 6, 9, 12 and any accrued payment obligations survive termination.
CoachMap may offer a free trial period at its sole discretion. During a trial, the Platform is provided "as is" without warranties, CoachMap may end the trial at any time, and these Terms apply in full except that no fees are due unless the Client converts to a paid Subscription. CoachMap will notify the Client before the trial expires.
Neither party shall be liable for any delay or failure to perform (other than payment obligations) to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disaster, pandemic, war, government action, or failures of third-party infrastructure. The affected party must promptly notify the other and take reasonable steps to minimise the impact. If the event continues for more than 30 days, either party may terminate upon written notice without liability.
The Client shall indemnify and hold harmless CoachMap from and against any third-party claims, damages, liabilities, costs and expenses arising from: (i) the Client's or Users' use of the Platform in violation of these Terms; (ii) Client Data submitted to the Platform, including any claim that such data infringes the rights of a third party or was processed without a lawful basis; or (iii) the Client's violation of applicable law.
CoachMap shall promptly notify the Client of any claim for which indemnification may be sought and shall cooperate reasonably in the defence of such claim at the Client's expense. CoachMap may participate in the defence with counsel of its own choosing at its own cost.
The Client is solely responsible for maintaining the confidentiality of all account credentials and for all activities that occur under its account. The Client must: (i) use strong passwords and keep them confidential; (ii) not share login credentials between Users or with third parties; (iii) promptly notify CoachMap at support@coachmap.io of any suspected unauthorised access, compromised credentials or security breach affecting the account. CoachMap shall not be liable for any loss or damage arising from the Client's failure to comply with these obligations.
CoachMap may make certain features available on a beta or early-access basis. Beta features are provided "as is" without any warranties and may be modified, suspended or discontinued at any time without notice and without liability. Use of beta features is optional and at the Client's sole risk. CoachMap may collect additional feedback in connection with beta features and may use such feedback to improve the Platform without obligation to the Client.
The Platform relies on third-party infrastructure and service providers, including cloud hosting, payment processing and email delivery services. CoachMap is not responsible for the availability, performance or acts or omissions of such third-party services. Downtime or degradation caused solely by a third-party provider beyond CoachMap's reasonable control shall not constitute a breach of these Terms. Where third-party services are accessible through the Platform, their own terms of service and privacy policies may also apply to the Client's use.
Any analytics, recommendations, planning suggestions or insights generated or surfaced by the Platform, including any features powered by artificial intelligence or machine learning, are provided for informational purposes only. They do not constitute professional, medical, performance or coaching advice and should not be relied upon as such. The Client and its Users are solely responsible for all decisions made on the basis of information provided by the Platform. CoachMap makes no representation as to the accuracy, completeness or fitness for purpose of any generated output.
In addition to the termination rights in Clause 11, CoachMap may suspend the Client's access to the Platform immediately and without prior notice if: (i) CoachMap reasonably believes the account has been compromised or is being used to conduct a security attack; (ii) the Client's use poses a risk to the security, integrity or availability of the Platform or to other clients' data; (iii) continued access would cause CoachMap to violate applicable law or a regulatory requirement; or (iv) CoachMap is required to do so by a competent authority. CoachMap will use reasonable efforts to notify the Client as soon as practicable after suspension and will restore access promptly once the issue is resolved.
Upon request following termination, CoachMap will make Client Data available for export in a structured, commonly used and machine-readable format (CSV or JSON) within 30 days. The export will include all Client Data stored in the Platform at the time of the request. CoachMap will provide reasonable assistance with the export at no additional cost. After the 30-day export window, CoachMap will securely delete all Client Data as described in Clause 11.4.
CoachMap may identify the Client as a customer and use the Client's name and logo in marketing materials, customer lists, website content and presentations, unless the Client objects in writing to legal@coachmap.io. CoachMap will not make any other public statement about the Client's use of the Platform without the Client's prior written consent.
No claim or action arising out of or relating to this agreement, regardless of form, may be brought by either party more than twelve (12) months after the cause of action arose or, if later, after the party bringing the claim became aware or should reasonably have become aware of the facts giving rise to the claim. This limitation applies to the fullest extent permitted by applicable law.
An account will be considered inactive if no User associated with that account has logged in for a period of six (6) consecutive months. CoachMap reserves the right to suspend an inactive account after this period, with 30 days' prior written notice to the Client's registered email address. If the account remains inactive for a total period of twelve (12) consecutive months, CoachMap may permanently delete the account and all associated Client Data, with a further 30 days' prior written notice. The Client may reactivate a suspended account at any time during the suspension period by logging in or contacting support@coachmap.io. The Client remains responsible for any outstanding Subscription Fees accrued prior to account deletion. Deletion of an inactive account does not entitle the Client to any refund of prepaid fees.
Subject to applicable data protection law, CoachMap may collect, analyse and use data derived from the Client's use of the Platform, including data that has been anonymised, aggregated, or tagged with a hashed or masked identifier, for the purposes of operating, improving and developing the Platform and related services ("Interaction Data"). Interaction Data does not identify the Client or any individual. CoachMap owns all Interaction Data and may use it without restriction, provided that such use does not involve re-identification of any individual or breach of applicable data protection law.
THE PLATFORM AND ALL CONTENT, INFORMATION, ANALYTICS, RECOMMENDATIONS AND INSIGHTS PROVIDED THROUGH IT ARE FOR INFORMATIONAL AND OPERATIONAL PURPOSES ONLY. NOTHING PROVIDED BY THE PLATFORM CONSTITUTES PROFESSIONAL COACHING ADVICE, SPORTS SCIENCE ADVICE, MEDICAL ADVICE, PHYSIOLOGICAL ADVICE, LEGAL ADVICE, OR ANY OTHER FORM OF PROFESSIONAL ADVICE. THE CLIENT AND ITS USERS SHOULD NOT RELY ON THE PLATFORM AS A SUBSTITUTE FOR PROFESSIONAL JUDGEMENT. ALL TRAINING, PERFORMANCE AND DEVELOPMENT DECISIONS REMAIN SOLELY THE RESPONSIBILITY OF THE CLIENT AND ITS COACHING STAFF. COACHMAP SHALL NOT BE LIABLE FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON INFORMATION PROVIDED BY THE PLATFORM.
CoachMap implements and maintains industry-standard technical and organisational measures to protect Client Data, as described in the Privacy Policy and Data Processing Agreement. However, no security system is impenetrable and CoachMap cannot guarantee that unauthorised third parties will never be able to defeat these measures. The Client acknowledges that it submits Client Data to the Platform at its own risk and is responsible for maintaining appropriate security controls on its own systems and devices used to access the Platform.
This agreement is governed by and construed in accordance with the laws of Brazil. The parties hereby elect the courts of Jacareí, State of São Paulo, Brazil, as the exclusive venue to resolve any disputes arising out of or relating to these Terms, waiving any other forum, however privileged. Where mandatory provisions of the Client's applicable local law provide rights that cannot be waived by contract, those rights are preserved.
The parties will attempt to resolve any dispute arising out of or in connection with this agreement through good-faith negotiation for 30 days following written notice of the dispute. If the dispute is not resolved within that period, it shall be submitted to the courts of competent jurisdiction in accordance with Clause 27.1. Either party may seek urgent injunctive or equitable relief from any court of competent jurisdiction at any time without first exhausting the negotiation process.
CoachMap may update these Terms with at least 30 days' prior written notice. Continued use after the notice period constitutes acceptance. The Client's only remedy for disagreement is to terminate before the updated Terms take effect.
The Client may not assign rights or obligations under this agreement without CoachMap's prior written consent. CoachMap may assign this agreement in connection with a merger, acquisition or sale of assets, upon notice to the Client.
These Terms, together with the Order, the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between the parties and supersede all prior agreements or representations.
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in full force.
No failure or delay in exercising any right constitutes a waiver of that right. Waivers must be in writing.
Notices must be in writing and sent by email to the address in the Order or to legal@coachmap.io. Notices are deemed received on the next business day after sending, provided no delivery failure is received.
This section applies to you if you subscribe to CoachMap as an individual professional ("Individual Subscriber") — that is, a coach or sports professional subscribing in a personal capacity and not on behalf of an organisation. If you are an Individual Subscriber, the following additional terms apply alongside the rest of these Terms of Service. In the event of any conflict between this section and the preceding terms, this section prevails for Individual Subscribers.
If you are an Individual Subscriber located in the European Union or the United Kingdom, you have the right to withdraw from your Subscription within 14 calendar days of the date of purchase, without giving any reason (the "Cooling-off Period"). If you are located in Brazil, the Cooling-off Period is 7 calendar days from the date of purchase, pursuant to Art. 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor).
To exercise your right of withdrawal, you must notify CoachMap by email to legal@coachmap.io before the Cooling-off Period expires, clearly stating your intention to withdraw. If you withdraw within the Cooling-off Period, CoachMap will refund the full amount paid within 14 calendar days of receiving your withdrawal notice, using the same payment method you used for the original transaction.
If you expressly request that the Platform be made available to you immediately upon purchase and you begin using it before the end of the Cooling-off Period, you acknowledge that you may lose your right of withdrawal, or that any refund may be reduced proportionally to reflect the service already provided, to the extent permitted by applicable law.
Your Subscription will renew automatically at the end of each billing cycle. CoachMap will send you a written reminder at least 7 days before your renewal date, clearly stating the renewal date, the amount to be charged, and how to cancel. You may cancel your Subscription at any time by emailing legal@coachmap.io or through your account settings. Cancellation takes effect at the end of your current billing period and you will retain access to the Platform until that date. No fees are charged after cancellation takes effect.
After the Cooling-off Period, Subscription fees are generally non-refundable for the current billing cycle. However, if CoachMap materially degrades the Platform or removes features in a way that significantly impacts your use, you may request a proportional refund or credit for the unused portion of your Subscription by contacting legal@coachmap.io. CoachMap will assess such requests in good faith and in accordance with applicable consumer protection law in your jurisdiction.
The limitations of liability in Clause 9 apply to Individual Subscribers to the fullest extent permitted by the mandatory consumer protection law of your jurisdiction. Nothing in these Terms removes or limits any statutory rights you have as a consumer that cannot be excluded by contract, including rights under the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, the Brazilian Consumer Protection Code (CDC), or equivalent legislation applicable in your country.
The indemnification obligations in Clause 14 apply to Individual Subscribers only to the extent permitted by mandatory consumer protection law in your jurisdiction. In jurisdictions where such obligations cannot be imposed on consumers by contract, Clause 14 shall not apply to you and CoachMap's sole remedy will be to terminate your access to the Platform.
For Individual Subscribers, CoachMap will provide at least 30 days' prior written notice of any price increase. If you do not accept the new price, you may cancel your Subscription before the renewal date at which the new price takes effect and will not be charged at the new rate. Continued use of the Platform after the new price takes effect constitutes acceptance of the updated pricing.
As an Individual Subscriber, you retain all rights granted to you under the consumer protection legislation of your country of residence. These Terms do not affect those rights. If you have a complaint that cannot be resolved directly with CoachMap, you may contact the relevant consumer authority in your jurisdiction, including:
For all queries relating to your Individual Subscription, contact us at legal@coachmap.io.
For Individual Subscribers located in Brazil, the late payment penalties in Clause 4.3 shall be applied strictly within the limits established by the Brazilian Consumer Protection Code (Código de Defesa do Consumidor): a late payment fee of up to 2% of the outstanding amount, plus interest of 1% per month calculated pro rata die (proportionally per day of delay from the due date). These charges will not be applied cumulatively beyond those limits, and no additional penalties will be imposed beyond what is permitted under applicable consumer protection law.
For all queries relating to your Individual Subscription, contact us at legal@coachmap.io.
Questions about these Terms? Contact our legal team at legal@coachmap.io or reach technical support at support@coachmap.io.